Recipient Finder Support

Getting Started

How to Install

1. Visit Microsoft AppSource
2. Search for ”Recipient Finder”
3. Click ”Get it now” and authorize permissions
4. The add-in appears in your Outlook ribbon

First-Time Setup

When you first open Recipient Finder:

1. Sign in with Microsoft — We’ll ask for permission to index your mailbox
2. Start 30-day trial — Full access, no credit card needed
3. Wait for indexing — Takes 30-60 seconds to index your inbox
4. Start searching! — Type any name or email to find contacts

Supported Platforms

• ✅ Outlook on the Web (all major browsers)
• ✅ Outlook for Windows (Microsoft 365)
• ✅ Outlook for Mac (Microsoft 365)
• ❌ Outlook Mobile (under development)
• ❌ Standalone Outlook 2016/2019 (not supported)

How to Use

Finding Recipients

1. Compose a new email in Outlook
2. Open the Recipient Finder panel (click the add-in button)
3. Type a name or email address in the search box
4. Click the ”To”, ”Cc”, or ”Bcc” button to add the recipient

How Search Works

Recipient Finder searches through everyone who has sent you an email. It matches against:

• Email addresses (e.g., ”john@company.com”)
• Display names (e.g., ”John Smith”)
• Company domains (e.g., ”company.com”)

Note: Only senders from your inbox are indexed—not everyone you’ve ever emailed.

Refreshing Your Index

The add-in automatically checks for new senders periodically. To force a refresh:

1. Open Recipient Finder settings (⚙️ icon)
2. Click ”Refresh Index”
3. Wait 10-30 seconds for the indexing to complete

Frequently Asked Questions

Does it read my email content?

No. Recipient Finder only reads the ”From” field (sender email and name). It never accesses email subjects, bodies, or attachments.

Where is my data stored?

All contact data is stored locally on your device (browser storage). Nothing is sent to our servers except your license status.

Can I use it with shared mailboxes?

Currently, Recipient Finder only works with your personal mailbox. Shared mailbox support may be added in a future update.

What happens after the trial?

After 30 days, you’ll need to purchase a license from Microsoft AppSource to continue using the add-in. Your indexed contacts will be preserved.

How do I cancel my subscription?

1. Go to Microsoft Account Services
2. Find ”Recipient Finder” under Subscriptions
3. Click ”Manage” → ”Cancel”

You’ll retain access until the end of your billing period.

🔧 Troubleshooting

The add-in isn’t showing up

Try these steps:

1. Refresh your browser (Web) or restart Outlook (Desktop)
2. Check if it’s enabled: File → Manage Add-ins → Recipient Finder (should be checked)
3. Clear your browser cache (Web) or Office cache (Desktop)
4. Uninstall and reinstall from AppSource

Sign-in keeps failing

If you get repeated sign-in errors:

1. Clear your browser cookies and cache
2. Make sure you’re using a Microsoft 365 account (not Outlook.com)
3. Check if your organization requires admin consent — contact your IT department
4. Try using Outlook on the Web in a different browser

No results when searching

Common causes:

• First-time indexing not complete — Wait 60 seconds and try again
• Empty inbox — You need received emails to build the index
• Spelling — Try searching by email address instead of name
• Stale index — Go to settings and click ”Refresh Index”

Add-in is slow or unresponsive

1. Check your internet connection
2. Try closing and reopening the add-in panel
3. Clear browser cache
4. If the problem persists, contact us with your Outlook version and platform

I accidentally cleared my data

Data can be recovered! Simply click ”Refresh Index” in settings. The add-in will re-scan your mailbox and rebuild the contact list (takes 30-60 seconds).

Privacy & Security

Is my data secure?

Yes. All contact data is stored locally on your device using your browser’s secure storage. It never leaves your computer. See our Privacy Policy for details.

What permissions do you need?

Recipient Finder requests:

• Mail.Read — To read sender information from your inbox
• User.Read — To identify your Microsoft account
• Standard sign-in permissions — To authenticate you securely

All permissions are ”Delegated” (only work when you’re signed in). We have no background access to your mailbox.

Can I delete my data?

Yes, anytime:

• Local data: Click ”Clear All Data” in settings
• Server data (license only): Email us to request deletion

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Last Updated: October 10, 2025